At Raqiherb, customer satisfaction is important to us. If there is an issue with your order, we will review refund requests fairly and carefully.
    1.    Eligibility for Refund
Refunds may be provided if the wrong product was delivered, the product arrived damaged, the product was missing from the order, or the order could not be fulfilled.
    2.    Non-Refundable Cases
Refunds may not be available for products that have been opened, used, damaged after delivery, or ordered incorrectly by the customer.
    3.    Refund Request Time
Customers should request a refund within a reasonable time after receiving the order. Late requests may not be accepted.
    4.    Review Process
Each refund request will be reviewed by our team. We may ask for supporting details such as order information, photos, or a description of the issue.
    5.    Approved Refunds
If the refund is approved, the amount will be returned through the original payment method or another suitable method based on the order type.
    6.    Processing Time
Refund processing times may vary depending on the payment provider, bank, or platform conditions.
    7.    Delivery Charges
Delivery fees may not be refundable unless the refund is due to an error caused by us.
    8.    Contact Us
For refund-related questions, please contact us through the contact details provided on the website.